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Call Center Associate (Business Support)

Posted on: 7 Jun 2017

ob Descriptions:
  • Attend to customers’ enquiries, request and complaints promptly through all approved communication channels and tools.
  • To be accountable for all administrative and coordination of work at the Contact Centre
  • Take accountability of follow through and any action required to ensure that customers case(s)/ticket(s) (even complex cases) are resolved to ensure customers are delighted and satisfied
  • To assist in the preparation and maintenance of reports as and when, requested by superiors
  • Demonstrate good telephony etiquette when dealing with both internal and external customers
  • Perform and complete any ad hoc tasks as and when assigned by superiors and Recognize, document and alert the superiors for any unusual trends
Job Requirements:
  • Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
  • Candidate able to perform 24/7 rotational shifts following working schedule.
  • Fluency in Mandarin will be added advantage with monthly language allowance
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Preferably Junior Executives specializing in Call Center or equivalent.
  • Candidate is keen and able to travel to Jalan Pinang, Kuala Lumpur or Bandar Sunway.
  • 10 Full-Time position(s) available.
**Interested candidate kindly apply through Job Street or send your resume to hannah@recruitexpress.com.my or call (603) 2713 8830  
Industry: Others
Specialization: Others
Location: Central (KL / Selangor / Negeri Sembilan)
Employment Type: Contract / Temp, Permanent
Years of Experience: 1
Salary Range: RM1,501 - RM2,600 / mth
RM2,601 - RM4,000 / mth

For enquiries, you can contact Liz Pak for a confidential discussion.

Email: hr.my@recruitexpress.com.my

Contact: 03-27138830

**All information will be treated with the strictest confidence. We regret that only short-listed applicants will be notified.