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Customer Care Consultant

Posted on: 29 May 2017

Job Description

  • Determines requirements by working with customers.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Maintains call center database by entering information.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Updates job knowledge by participating in educational opportunities.
Industry: Architecture / Building / Construction
Specialization: Customer Service
Location: Central (KL / Selangor / Negeri Sembilan)
Employment Type: Contract / Temp, Permanent
Years of Experience: 1
Salary Range: RM1,501 - RM2,600 / mth

For enquiries, you can contact Denise Gnooi.

Email: denise.gnooi@recruitexpress.com.my

Contact: 0327138830

**All information will be treated with the strictest confidence. We regret that only short-listed applicants will be notified.