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Customer Service

Posted on: 26 Mar 2018

Responsibilities
  • Manage large amounts of incoming calls.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.
Requirements
  • Candidate must possess at least a Diploma/ Bachelor's Degree in any field.
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Candidate must be able to work on rotational shift (24/7).
  • Must be able to communicate well in English.
Industry: IT & Telecommunications
Specialization: Customer Service
Location: Central (KL / Selangor / Negeri Sembilan)
Employment Type: Permanent
Years of Experience: 1
Salary Range: RM2,601 - RM4,000 / mth

For enquiries, you can contact Phoon Kah Wai, Doris.

Email: doris.phoon@recruitexpress.com.my

Contact: 03-27138830

**All information will be treated with the strictest confidence. We regret that only short-listed applicants will be notified.