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Customer Service Representative

Posted on: 25 Apr 2018

Roadside Assistance (RSA)

  • Handle inbound and outbound calls, dispatching of suppliers (towing, technician service) and correspondences for all automotive insurance services.
  • Assist clients as necessary by taking required actions to arrange services and benefits according to subscriber’s needs and policy coverage. Act as the liaison between the end-customer and the third-party providers.
  • Document all conversations, correspondence and actions into the case management system. Maintain a high level of accuracy and minimize errors.
  • Ensure follow-up requirements are clearly documented and ongoing cases are accurately briefed to new staff when required.


Allianz Global Assistance (AGA) Travel Claims

  • To support AGA travel claims team in Singapore by providing data entry support of claims details into the claims system.
  • Communicate with customers over the phone to propose AGA's incentive plan.
  • Work in a team environment to ensure proper case handling. Coordinate with claims team in Singapore to ensure seamless turnaround time of claims assessment.
  • Work on projects as assigned by the Team Leaders and/or management.


Medical Case Handling and Assistance

  • To support AGA medical assistance team with administration of and communication on intercompany and outbound emergency medical assistance cases
  • Complete the requisite training for medical assistance as scheduled by Team Leads and Quality & Training department.
  • Work on projects as assigned by the Team Leaders and/or management.
Industry: Banking & Finance
Specialization: Customer Service
Location: Central (KL / Selangor / Negeri Sembilan)
Employment Type: Permanent
Years of Experience: 1
Salary Range: RM2,601 - RM4,000 / mth

For enquiries, you can contact Max Lee Chun Bon.

Email: max.lee@recruitexpress.com.my

Contact: 03-27138830

**All information will be treated with the strictest confidence. We regret that only short-listed applicants will be notified.