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Global Helpdesk Engineer #MVG

Description

Company Background :

Our client is the world's leading logistics automation companies. They provide services including consulting, concept studies, project implementation and so on. 

Job Descriptions:

  • Take ownership of complete incident resolution with a professional, customer-centric attitude.
  • Manage escalated incidents and participate in bridge calls and engaging internal escalation resources.
  • Close tickets in a timely manner following incident resolution
  • Maintain an accurate record of activities using office tools and Incident Management software.
  • Write detailed knowledge articles for escalated incidents to aid colleagues in future troubleshooting.
  • Assist the Global Helpdesk Coordinators answer and log incidents in CRM on an as-needed basis

Job Requirements:

  • Bachelor’s degree in Computer Science / Software Engineering or equivalent.
  • Minimum 2 years’ experience in a call-centre / technical & helpdesk support.
  • Coursework involving basic to intermediate SQL and PL/SQL.


Industry

Manufacturing


Specialization

Engineering
IT - Applications & Software


Location

Kuala Lumpur


Employment Type

Permanent


Salary

MYR 6,001 - MYR 8,000 / mth


To apply online please click the 'Apply' button below. For email a detailed resume in Word format to Victoria Gan.

For further discussion about this role, please find contact details of Victoria Gan as below:
Email: victoria.gan@recruitexpress.com.my
Tel: 03-27138830
*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.