Company Background:

Company headquarter located at Shah Alam, Selangor. Started business in June 1992 as LCL consolidator, providing services for domestic and international market.  Company has expanded to wider network with service to more than 600 destinations worldwide.  Besides LCL consolidation, company offers multiple services and strive to be the best total logistics solution partner.

Responsibilities:

• Act as the primary escalation contact for customers and liaise with relevant departments on the service delivery to customers.
• Optimise customer service experience, create engaged customers and facilitate organic growth.
• Maintain resources and utilise assets to achieve qualitative and quantitative targets.
• Leading and managing a group of customer service team in executing the company’s revenue milestones.
• Continuously review and improve existing trace and service recovery processes.

Requirements:

• Excel in Mandarin.
• At least graduate Degree in Business Administration or related field.
• At least 5 year(s) of working experience in Customer Service is required for this position.
• Working experience in logistics / freight forwarding industry is a must.

Logistics / Warehousing

Customer Service

Selangor

Permanent

MYR 6,001 - MYR 8,000 / mth