Company Background:

Our client is the leading online grocery delivery service in Southeast Asia. They shop and deliver groceries from various supermarkets and stores located in major cities such as Jakarta, Bangkok, Kuala Lumpur and more.

Job Descriptions: 

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Job Requirements:

• High school diploma, general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

FMCG, Retail & Luxury

Customer Service

Kuala Lumpur, Selangor

Contract / Temp

$7.00 / hr