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IT Technical Support

Description

JOB DESCRIPTION :

  • Identifying hardware and software solutions.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Resolving network issues.
  • Installing and configuring hardware and software.
  • Speaking to customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Talking customers through a series of actions to resolve a problem.
  • Following up with clients to ensure the problem is resolved.
  • Replacing or repairing the necessary parts.
  • Supporting the roll-out of new applications.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.
  • Testing and evaluating new technologies.
  • Conducting electrical safety checks on equipment.

JOB REQUIREMENT:

  • Degree in Computer Science or Information Technology.
  • Prior experience in tech support, desktop support, or a similar role.
  • Experience with remote desktop applications and help desk software.
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication.


Industry

IT


Specialization

IT - Applications & Software
IT - Infrastructure & Hardware
IT - Others


Location

Kuala Lumpur


Employment Type

Permanent


Salary

MYR 2, 501 - MYR 3, 000 / mth


To apply online please click the 'Apply' button below. For email a detailed resume in Word format to Amirah Nurin.

For further discussion about this role, please find contact details of Amirah Nurin as below:
Email: amirah@recruitexpress.com.my
Tel: 03-27138830
*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.