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Customer Service Representative (KL)

Description

Job Description:

i. Handle customer feedback, enquiries, complaints and requests that come through The Company's various communication channels.

ii. Handle customer-service-related enquiries and requests from the Company's riders, rangers and shoppers and escalate less related matters to relevant persons or divisions.

iii. Send messages and conduct outbound calls in order to investigate and resolve customer and fleet issues as well as to update relevant persons regarding the status of their queries and issues.

iv. Escalate relevant customer inquiries and complaints to appropriate divisions – Operations, IT, Content, Finance, HR, Business Development and Marketing.

Job Requirement:

i. Fluent in English and Bahasa Malaysia (writing and speaking)

ii. At least 1 year customer service experience

iii. Computer literacy (email, gmail & MS Application)


#MNS


Industry

Others


Specialization

Customer Service


Location

Kuala Lumpur


Employment Type

Contract / Temp


Salary

$7.00 / hr


To apply online please click the 'Apply' button below. For email a detailed resume in Word format to Shahira.

For further discussion about this role, please find contact details of Shahira as below:
Email: shahira@recruitexpress.com.my
Tel:
*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.