• Deliver personalized service via various channels (i.e. calls, emails, chat, social media) related to the customer in an effective and efficient manner.
• To deliver excellent quality service to customers to achieve total customer satisfaction and solicit customers’ feedback.
• Coordinate with the relevant stakeholders to investigate and respond to customers in a timely manner.
• Keep abreast of new developments (SOPs) and changes in products, services, policies, and procedures as shared by management and stakeholders.

Requirement

• Customer-oriented with good interpersonal and communication skills (oral and written)
• Highly adaptable to a fast-paced and dynamic environment
• Problem analysis and problem-solving skills
• Fluent in English & Bahasa Malaysia (Writing and Speaking)
• Fresh graduates are welcome to apply
• Able to work in a shift schedule including on weekends and public holidays

Others

Customer Service

Kuala Lumpur

Contract / Temp

MYR 1, 501- MYR 2, 500 / mth