Job Description

Order Processing & Management

• Manage and process purchase orders and sales orders to ensure that orders are fulfilled timely to meet replenishment needs & intro dates
• Manage B2B and B2C orders, ensure allocated inventory to fulfil orders within set KPI 
• Process non-sale orders (samples/promotion/sponsorship/POP) and on time delivery to support marketing plans
• Work with 3PL warehouse and transportation for efficient distribution to stores, accounts and consumers
• Process trade documents, ensure compliance with custom rules & regulations
• Ensure updated data are uploaded and maintained in the system
• Ensure queries are attended to and resolved in a timely, responsible and proactive manner
• Work closely with other internal/external functions for smooth operations process (Marketing, Finance, Sales, Warehousing, Forwarding Company etc.)

Order Book Management

• Ensure the prebooks are captured accurately and timely in system
• Manage the accurate reporting and analysis of the order book against projected sales 
• Work with sales team to deliver accurate forecast and delivery plans
• Manage the sales order book and ensure the data accuracy
• Provide business analysis and insights on order book against projected sales

Returns Management

• Manage the returns to warehouse and transfers between stores to support the product cadence plans 
• Work with ecommerce team on returns and refunds  
• Ensure accuracy and efficiency in the reverse logistics 
• Ensure returns are in saleable condition and received accuracy in ERP & POS system
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Operational Support

• Provide operational support to drive sales and growth for the business
• Work with cross functional teams to achieve excellent customer experience
• Participate in any compliance audits and respond to audit queries
• Contribute and provide support in any project implementation
• Generate data analytics and reporting
• Assist to identify, recommend and implement continuous improvement initiatives to improve service delivery and efficiency
• Ensure work documentations and work processes are filed and updated on time
• Troubleshooting and problem solving
• Ensure compliance to the company’s policies and guidelines
• Assist to provide effective knowledge transfer / sharing for sustainable development of knowledge within the team / company
• Guide and assist other team-mates
• Perform other duties as and when assigned by the Operations Supervisor, including job rotation

Job Requirement:

• 2- 5 years' experience in Supply Chain/ Logistics/ Operations or equivalent
• Well-developed computer and data analytical skills with a proficiency in MS Excel
• Good analytical and communication skills
• Ability to multi-task and work under pressure
• Team player with positive attitude
• Prior experience in order fulfilment, ecommerce and customer service 
• Strong operational experience in Malaysia

FMCG, Retail & Luxury

Others
Procurement / Buyer / Merchandiser
Retail & Luxury

Kuala Lumpur

Permanent

MYR 4, 501- MYR 6, 000 / mth