Client Service Officer
Description
Essential / Key Duties & Responsibilities:
1. Answering calls from the Branches, Agents and Customers regarding Unit
Trusts.
2. Provide customer service to customer and agents who walk in at the counter.
3. Follow up for incomplete transactions submitted by branches, agents and
customers.
4. Handling written enquiries related to agent and customer.
5. Continuously suggest new process improvement related to customer servicing.
6. Provide confirmation advice/ account statement/ audit confirmation and tax
voucher to customer upon request.
7. Assisting investors/agents to resolve any issues arise from online platform.
8. Liaising with service providers and other departments for all operational matters
related to daily investors’ transactions.
9. Adhoc task as assign by Superior
Experience/ Qualifications/Requirement:
· Candidates must possess at least SPM and above or other equivalent with working
experience
· Fresh graduates are encouraged to apply
· Good communication in English and Malay · Good interpersonal skills · Detail-oriented, organize, self-motivated & ability to work independently · Responsible, positive and aggressive attitude.
Industry
Others
Specialization
Customer Service
Location
Kuala Lumpur
Employment Type
Contract / Temp
Salary
MYR 3, 001- MYR 4, 500 / mth
To apply online please click the 'Apply' button below. For email a detailed resume in Word format to Iris Lim.
For further discussion about this role, please find contact details of Iris Lim as below:
Email: general1@recruitexpress.com.my
Tel: 03-27138830
*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.