Job Scope -

• Answering calls from the Branches, Agents and Customers regarding Unit Trusts.
• Provide customer service to customer and agents who walk in at the counter.
• Follow up for incomplete transactions submitted by branches, agents and customers.
• Handling written enquiries related to agent and customer.
• Continuously suggest new process improvement related to customer servicing.
• Provide confirmation advice/ account statement/ audit confirmation and tax voucher to customer upon request.
• Assisting investors/agents to resolve any issues arise from online platform.
• Liaising with service providers and other departments for all operational matters related to daily investors’ transactions.
•  Adhoc task as assign by Superior

requirement:

• Candidates with working experience in customer service will be an advantage
• Candidates must possess at least SPM and above
• Good communication in English and Mandarin
• Good interpersonal skills

Banking & Financial Services

Administrative Support / Secretarial
Customer Service

Kuala Lumpur

Contract / Temp

MYR 3, 001- MYR 4, 500 / mth