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Level 2 Application Support (Software)

Description

Job Description:

  • Identifies issues, troubleshoots and drives for the root cause based on application knowledge and expertise.
  • Takes an end-to-end view of problem analysis across the dependent business processes and supporting applications.
  • Takes responsibility to understand business strategies, processes, system design/function and its related integration.
  • Builds productive internal/external working relationships by having close follow-up and collaboration with stakeholders (solution architects/ vendors/ technology & operations teams) to resolve issues or requests raised in a timely manner and meeting agreed service levels as well as KPIs.
  • Seeks to know and understand the key stakeholders. Applies sound judgement and escalates where necessary.
  • Provides clear and regular communication to end users and co-workers via oral and written communications.
  • Identify opportunities, participates and contributes actively to improvement initiatives (in collaboration with various stakeholders) that will bring about operational excellence and improve customer satisfaction.

Requirements:

  • Bachelor’s degree in Computer Sciences, Information Technology or Business Administration
  • Minimum 5 years of working experience in a support roles
    Experience in supporting enterprise Product Lifecycle Management (e.g Siemens Teamcenter), Quality Management Systems (e.g. Reliance ETQ), Lab systems and other mission critical applications.
  • Experience working in a fast-paced, dynamic and highly-matrixed environment with IT teams, remote technical teams as well as cloud hosted or SaaS vendors and partners.
  • Experience working with people with diverse experience, culture and time zone
  • Possesses knowledge of IT best practices. ITIL certification is a plus

#MNS


Industry

Banking & Financial Services


Specialization

IT - Applications & Software


Location

Kuala Lumpur


Employment Type

Contract / Temp


Salary

MYR 4, 501- MYR 6, 000 / mth


To apply online please click the 'Apply' button below. For email a detailed resume in Word format to Shahira.

For further discussion about this role, please find contact details of Shahira as below:
Email: shahira@recruitexpress.com.my
Tel:
*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.